Shipping policy

This Shipping Policy applies to all orders placed through iamarvione.com.

By placing an order with ARVIONE, you agree to this Shipping Policy together with our Terms of Service, Return & Refund Policy, and Privacy Policy.

1. Order Processing

Orders are subject to:

• Payment verification

• Product availability

• Shipping address confirmation

• Fraud and security checks

• Courier and logistics availability

ARVIONE reserves the right to delay, hold, cancel, or refuse any order if fulfillment is not possible or if provided information is incomplete, inaccurate, or suspicious.

2. Cash on Delivery (COD)

Cash on Delivery is available for selected locations nationwide depending on courier coverage.

For COD orders:

• Please ensure someone is available to receive the package

• Kindly prepare the exact payment amount whenever possible

• Failed COD deliveries may result in future COD restrictions

Repeated failed COD transactions may require future orders to be prepaid.

3. Estimated Delivery Timeframes

Business days exclude Sundays, holidays, severe weather conditions, and courier non-operational days.

Delivery timelines are estimates only and are not guaranteed.

4. Shipping Delays

Delays may occur due to:

• Weather disturbances

• Holidays and peak sale periods

• Courier backlogs

• Traffic disruptions

• Incorrect shipping details

• Force majeure or operational issues beyond our control

ARVIONE is not liable for delays caused by third-party logistics providers or unforeseen events.

5. Delivery Attempts & Failed Deliveries

Delivery may fail if:

• No one is available to receive the parcel

• The shipping address is incomplete or incorrect

• The contact number is unreachable

• COD payment is unavailable

• The area is inaccessible or outside courier coverage

Additional shipping fees or prepaid requirements may apply for re-delivery requests.

6. Customer Responsibility

Customers are responsible for providing accurate and complete delivery details, including:

• Full name

• Complete address

• Correct mobile number

• Unit number, landmarks, or delivery instructions when necessary

Orders that are already packed or shipped may no longer be modified.

7. Authorized Recipients

Customers may authorize another person to receive the order on their behalf.

Once a parcel is received at the provided delivery address by household members, reception staff, security personnel, or authorized representatives, the order will be considered successfully delivered.

8. Product Handling After Delivery

Upon receiving your order:

• Inspect the package immediately

• Store products according to packaging instructions

• Avoid direct heat and sunlight

If concerns arise, please contact us immediately with supporting photos or videos.

9. Shipping Fees

Shipping fees are calculated during checkout and may vary depending on:

• Delivery location

• Courier availability

• Promotions or campaigns

• Order weight and size

Shipping fees are generally non-refundable once an order has been processed or shipped unless otherwise required by law.

10. Tracking & Delivery Updates

Customers may receive:

• Order confirmations

• Shipping updates

• Tracking numbers

• Courier notifications via SMS or email

Tracking updates depend on third-party courier systems and may not always reflect in real time.

11. Lost, Damaged, or Missing Orders

If your parcel is lost, incomplete, damaged, or incorrectly delivered, please contact:
support@iamarvione.com

Please include:

• Order number

• Photos or videos

• Delivery details

• Courier information if available

Resolutions are subject to courier investigation and our Return & Refund Policy.